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What does the Commissioner do after receiving a discrimination complaint?

  1. Investigates the complaint immediately

  2. Refers the matter for further study

  3. Dismisses the complaint outright

  4. Contacts the accused party

The correct answer is: Refers the matter for further study

When the Commissioner receives a discrimination complaint, the appropriate procedure is to refer the matter for further study. This step is essential as it ensures that all aspects of the complaint are carefully considered before any action is taken. By referring the case for further study, the Commissioner can gather relevant information, assess the context of the complaint, and determine whether further investigation is warranted or if there are alternative resolutions available. This process reflects an understanding of the sensitivity surrounding discrimination complaints and acknowledges the complexity of such issues. It allows for a thorough analysis rather than rushing to judgment or immediate action, which might not be fair or justified without a complete understanding of the circumstances involved.